Accessible Client Service Plan

Providing Goods and Services to People with Disabilities

Mann Lawyers LLP is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by clients with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

We will notify clients of this through a notice posted on our premises and on our website.

Difficulty Accessing Services

We will endeavor to ensure that all clients are served to the best of our abilities, however, if  a client is encountering difficulty accessing Mann Lawyers’ office and/or services, we will take all steps to ensure that we are able to rectify this situation and ensure that we are able to meet their needs.

Disruption in Service

If there is a temporary disruption to our facilities or services that are usually used by people with disabilities to access our services, notice needs to be provided to the public.  The notice should include information about the reason for the disruption, its expected duration and a description of alternate facilities if available.  The notice needs to be placed in an obvious location, such as the website.

Feedback

Clients are invited to provide feedback on our AODA customer service standards.  The public can provide feedback by the following ways:

  • In person or via mail at 11 Holland Avenue, Suite 300, Ottawa, ON, K1Y 4S1
  • By fax to 613-722-7677
  • By calling 713-722-1500
  • By emailing us at hr@mannlawyers.com

All feedback will be reviewed, documented, tracked and responded to.

Modifications to this or other policies

Any policy of Mann Lawyers LLP that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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