Accessible Client Service Plan
Providing Goods and Services to People with Disabilities
Mann Lawyers LLP (“Mann Lawyers”) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
Mann Lawyers has established policies, practices, and procedures regarding providing services to people with disabilities.
Mann Lawyers uses reasonable efforts to ensure that is policies, practices, and procedures are consistent with our core principles of independence, dignity, integration and equal opportunity.
Clients with disabilities may choose their own personal assistive devices on Mann Lawyers’ premises.
Should a person with a disability be unable to access Mann Lawyers’ services through the use of their own personal assistive devices, Mann Lawyers will assess service delivery and potential service options to meet the needs of the individual.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by clients with disabilities while accessing our services.
We will communicate with people with disabilities in ways that take into account their disability. To ensure that we do so, we have taken the following steps:
- Employees have access to training on how to interact and communicate with clients with disabilities guided by the principle of dignity, independence and equality; Employees have been trained on the Ontario Human Rights Code and how it helps people with disabilities, pursuant to the Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act. The current training program is called “Working Together – The Code and the AODA;
- Clients with disabilities are offered alternative communication formats that meet the needs of the client as quickly as possible; and
- Documents are provided to clients in an alternative format that meets the needs of the client, upon request, as quickly as possible.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
The client is responsible for the care, supervision, and control of their service animal while on the premises.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Should a support person be present during any interaction(s) with a member of Mann Lawyers’ team, the person with a disability shall have no expectation of privacy. A support person may be a personal support worker, a volunteer, a family member, or a friend.
At no time will a person with a disability, who is accompanied by a support person, be prevented from having access to their support person while on our premises.
We will notify clients of this through a notice posted on our premises and on our website.
Difficulty Accessing Services
We will endeavor to ensure that all clients are served to the best of our abilities, however, if a client is encountering difficulty accessing Mann Lawyers’ office and/or services, we will take all steps to ensure that we are able to rectify this situation and ensure that we are able to meet their needs.
Disruption in Service
If there is a temporary disruption to our premises or services that are usually used by people with disabilities to access our services, Mann Lawyers will provide a notice, which shall be posted in a conspicuous place on our premises and/or on our website. The notice will include information about the reason for the disruption, its expected duration and a description of alternate facilities, such as an external conference room, if available.
Training for employees, volunteers, or other third parties who interact with the public on Mann Lawyers’ behalf, will include Mann Lawyers’ policies, practices, and procedures relating to the client service standard.
Clients are invited to provide feedback on our AODA customer service standards. The public can provide feedback by the following ways:
- In person or via mail at 11 Holland Avenue, Suite 300, Ottawa, ON, K1Y 4S1
- By fax to 613-722-7677
- By calling 613-722-1500
- By emailing us at email@example.com
All feedback will be reviewed, documented, tracked and responded to.
This policy exists to achieve service excellence to clients with disabilities. Questions about this policy can be directed to Human Resources at firstname.lastname@example.org or by calling 613-722-1500 ext. 243.
Modifications to this or other policies
Any policy of Mann Lawyers LLP that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.